Refund, Cancellation & Return Policy
Effective Date: [01 August 2026]
Last Updated: [01 September 2026]
This Refund, Cancellation & Return Policy applies to products and services supplied by Train Evolution, including:
- Training Courses;
- Training & Laboratory (“TLab”) programmes and access;
- MY1DAM Portal subscriptions, setup, onboarding and related services;
- digital training materials and resources; and
- other services purchased directly from Train Evolution.
Our objective is to maintain a refund policy that is fair to customers while recognising that training places, facilitator time, system provisioning and technical work may be committed in advance.
Nothing in this Policy is intended to exclude or reduce any right or remedy that a customer may have under applicable Malaysian law.
1. Training Courses
1.1 Cancellation by the Participant
Unless different cancellation terms are clearly stated for a particular programme:
Seven (7) or more calendar days before the scheduled course
The participant may choose:
- a full refund of the course fee paid; or
- one transfer to another available session of the same or equivalent course.
Any third-party transaction charge that has already been irreversibly incurred may be deducted where permitted by law and where this has been disclosed to the customer.
Three (3) to six (6) calendar days before the scheduled course
The participant may choose:
- one transfer to another available session of the same or equivalent course; or
- a refund of 50% of the course fee paid.
Less than seventy-two (72) hours before the course
Course fees are normally non-refundable because the training place, facilitator and related resources have already been committed.
Where practical, Train Evolution may allow the participant to:
- transfer the place to another person; or
- move the booking to a later session as a goodwill arrangement.
Such arrangements are subject to availability.
1.2 Non-Attendance
Failure to attend a confirmed training session without prior notice is treated as a no-show and is normally non-refundable.
Train Evolution may consider exceptional circumstances on a case-by-case basis.
1.3 Cancellation or Rescheduling by Train Evolution
If Train Evolution cancels a course and cannot provide an acceptable alternative date, the customer will be entitled to a full refund of the amount paid for that course.
If a course is rescheduled, the participant may:
- accept the new date;
- transfer to another available session; or
- request a refund if the new date is unsuitable.
Train Evolution is not responsible for consequential expenses such as travel, accommodation or other costs unless expressly agreed in writing.
2. Corporate, Private and Custom Training
Corporate, in-house, customised or privately commissioned training may involve advance preparation, facilitator reservation, custom content or other committed resources.
Where a quotation, proposal, purchase order or separate agreement contains specific cancellation terms, those terms will apply.
Where no separate terms exist, Train Evolution will make a reasonable assessment of:
- work already completed;
- resources already committed;
- third-party costs already incurred; and
- services that have not yet been delivered.
Any refundable balance will be calculated accordingly.
3. Training & Laboratory — TLab
TLab may be provided as facilitated laboratory training, scheduled workshop access, guided simulation or time-limited laboratory access.
3.1 Facilitated TLab Sessions
For a scheduled facilitated TLab workshop, the cancellation terms for Training Courses above will normally apply.
3.2 Provisioned or Activated TLab Access
Where a TLab environment has been specifically provisioned, configured or activated for a customer or participant, cancellation after activation may not qualify for a full change-of-mind refund because system resources and access have already been provided.
If cancellation occurs before provisioning begins, the customer may normally request a full refund.
If provisioning has already begun, Train Evolution may deduct reasonable charges for work already performed or costs already committed and refund the remaining eligible balance.
3.3 Failure of TLab Service
If Train Evolution is unable to provide material TLab functionality that formed part of the purchased service, we will first attempt to correct the problem or provide reasonable alternative access.
If the problem cannot reasonably be corrected and materially prevents use of the service, Train Evolution may provide an appropriate:
- replacement session;
- extension;
- service credit;
- partial refund; or
- full refund,
depending on the circumstances and the portion of the service already supplied.
4. MY1DAM Portal
MY1DAM may include subscription access, tenant setup, onboarding, configuration, implementation assistance and other associated services.
4.1 Subscription Cancellation
A customer may cancel a recurring MY1DAM subscription in accordance with the applicable subscription terms.
Cancellation normally prevents the next renewal. It does not automatically create a refund for a billing period that has already begun and during which access has been provided.
This does not affect any remedy available where the service supplied is materially defective, unavailable or otherwise does not meet applicable legal requirements.
4.2 Setup, Configuration and Onboarding Fees
Before setup or configuration work begins, an eligible cancellation may receive a full refund.
After work has begun:
- fees relating to work already completed are normally non-refundable;
- reasonable third-party costs already committed may be deducted; and
- prepaid amounts relating to work not yet performed may be refunded where appropriate.
Train Evolution will not charge a customer for technical implementation work that has not been performed merely because the full project price was prepaid.
4.3 Material Service Failure
Where a material MY1DAM service problem is within Train Evolution’s responsibility, Train Evolution will first be given a reasonable opportunity to diagnose and remedy the issue.
If the contracted service cannot reasonably be restored, Train Evolution may provide an appropriate service extension, credit, partial refund or refund for the affected undelivered service.
An outage or limitation arising solely from a customer’s own equipment, internet connection, account configuration or an independent third-party service does not automatically constitute a failure by Train Evolution, subject always to applicable law.
5. Digital Materials
Certain courses may include downloadable documents, recordings, templates, guides or other digital resources.
Because digital materials cannot practically be “returned” once supplied or downloaded, change-of-mind refunds are normally unavailable after access has been provided.
This does not affect a customer’s rights where digital material is materially defective, incorrectly supplied or substantially different from what was purchased.
Any intellectual-property or permitted-use restrictions continue to apply after delivery.
6. Physical Returns
Train Evolution primarily supplies training and digital services.
If physical products are offered in the future, the applicable product page or separate return terms will state the procedure for returning those goods.
This Policy does not prevent a customer from exercising any mandatory legal rights relating to defective or incorrectly supplied goods.
7. Promotional Prices, Discounts and Packages
Refunds are calculated using the actual amount paid, not the standard retail price.
Where several services were purchased together as a discounted package, Train Evolution may reasonably recalculate the value of services already consumed before determining any refundable balance.
8. How to Request a Cancellation or Refund
Please contact:
Train Evolution
Email: [Insert Refund/Customer Service Email]
Telephone/WhatsApp: [Insert Number, if applicable]
Please provide:
- customer or participant name;
- order or invoice number;
- course, TLab or MY1DAM service concerned;
- scheduled date, where applicable; and
- reason for the request.
We may request reasonable information necessary to confirm the transaction.
9. Refund Processing
Once a refund has been approved, Train Evolution will normally initiate it within 7–14 business days.
Actual receipt may take longer depending on the customer’s bank, card issuer, payment gateway or payment method.
Where practicable, refunds will be returned using the original payment method.
10. Statutory Rights
This Policy is intended to operate alongside applicable Malaysian consumer-protection law.
Nothing in this Policy is intended to waive, restrict or exclude a consumer right that cannot lawfully be excluded by contract.
Where there is a conflict between this Policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
11. Changes to This Policy
Train Evolution may update this Policy to reflect changes to its services, commercial practices or applicable requirements.
The version applicable to a purchase will normally be the version in force at the time of that purchase unless a change is required by law.
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